April 12, 2000

Mr. Dave Winer
Userland Software

Subject:  Important Information Regarding Service

Dear Mr. Winer,

Now that your Pacific Bell T1 circuit has stabilized, Conxion intends to
make a change.  I must inform you of our decision to cease providing
internet connectivity services ("Services") to you and Userland.
Consequently, you will need to find an alternate ISP.  We would like these
Services transitioned to the new provider by the end of the month through
which you have paid.

Our records show that you have currently paid for Services through April
30, 2000.  You have also been billed for the month of May 2000 (invoice No.
2356 dated April 3, 2000).  If you pay the May invoice promptly (by April
21, 2000), we will provide Services through May 31, 2000.

The Pacific Bell T1 local loop circuit will need to be re-directed to the
new ISP.  For your Service, Conxion chose a "frame cloud" method that will
make it easy for you to choose from many other service providers in the
area.  Redirecting the T1 local loop circuit thus can be accomplished with
a simple software change that can be coordinated between Conxion and your
new ISP.

Additionally, because Pacific Bell currently bills Conxion for the T1 local
loop circuit and we pass those charges through to you with our monthly
fees, Pacific Bell's billing will need to be redirected either:

     (i)     To the ISP you select to provide the Services (if they agree
to provide pass-through billing services); or
     (ii)    To Userland.

We will provide a form for you to complete, sign and return to us to effect
the billing transfer.  If you choose to redirect billing to your ISP, they
will need to sign also.

Additionally, upon transition Userland will need to coordinate with its new
ISP to update the domain registrations with Network Solutions for the
following 10 domains, to change the name server identifications:

xml-rpc.com, xmlrpc.com, outliners.com, mailtothefuture.com, web-logs.com,
web-log.com, weblogs.com, greatvavavoom.com, userland.com,
salonherringwiredfool.com.

Please contact Steve Martin with any questions.  Steve can be reached at
408-566-8565, or steve@conxion.net.  We wish you and Userland much success
in all future endeavors.

Sincerely,

/s/ James C. Hunt 
James C. Hunt,
Corporate Controller

cc:  Steve Martin, Conxion
       Mark S. Edwards, Esq., Conxion
       Robert Bierman, Userland Software, Inc.