Archive of UserLand's first discussion group, started October 5, 1998.

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Re: *Terrific* Dell experience

Author:	Hal O'Brien
Posted:	8/27/1999; 9:15:41 AM
Topic:	*Terrific* Dell experience
Msg #:	10110 (In response to 10068)
Prev/Next:	10109 / 10111

I absolutely agree with Jim Stegman's followup.

I used to work Tech Support at Toshiba's notebook division, and I can tell you... Kudos letters count.

Let alone, just with the ratio of bad news to good news -- because satisfied customers generally don't send feedback -- favorable feedback can make a good employee feel like they're making some difference in the world, and not just casting their bread upon the waters...

-- Hal

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