Archive of UserLand's first discussion group, started October 5, 1998.
Re: Frontier and Jabber
Author: Robert Cassidy Posted: 6/27/2000; 9:09:19 AM Topic: Frontier and Jabber Msg #: 18161 (In response to 18141) Prev/Next: 18160 / 18162
Which isn't an ideal solution, since sending IMs through the server compromises both security and many of the peer-to-peer facilities that each service offersGood point.
I haven't given that much importance since they don't matter much in my application. My needs are structural. I need to set up specific chat sessions without any real prior communication. As for security, a big chunk of my job is to preserve the security of this data - to know when to listen and who it can and cannot be shared with. It's a trusted element of my job. The purpose of the chat channel is also specific. If it's used for other things, well... we do have usage guidelines to cover that.
I would think that anybody wanting to use chat as a customer service tool would feel the same way. It's *not* an open channel to do anything you want. It's a specific service for a specific task.
I don't think we can swap the open services like ICQ for the structured ones like I'm describing. I think that's part of the reason we haven't seen chat invade the corporate space much - the tools offer way too much freedom.
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