Archive of UserLand's first discussion group, started October 5, 1998.
Re: ISP Customer Relations
Author: Fredrik Lundh Posted: 11/5/1999; 1:33:57 AM Topic: ISP Customer Relations Msg #: 12743 (In response to 12666) Prev/Next: 12742 / 12744
They did not feel that customer service was a core competencydon't worry, Adobe treats developers in a similar way...
("yes, to get access to our beta software, you do need to register three times, wait three weeks, and then send us a fax. oh, you don't have a fax machine? well, ordinary mail works fine. cluetrain? sorry, we've never heard of that").
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