Archive of UserLand's first discussion group, started October 5, 1998.
Re: ISP Service Agreements
Author: Jim Stegman Posted: 8/3/2000; 8:38:09 AM Topic: ISP Service Agreements Msg #: 19427 (In response to 19417) Prev/Next: 19426 / 19428
So basically what you're saying is that you're in a business with hair-thin margins and if even a few of your users misbehave then it becomes totally unprofitable.I was simply replying to Dave's comment:
"the service agreements of home connectivity providers are as busted as the distribution system of the music companies. Users are prohibited from running servers in their homes."I don't think our SAs are "busted".
My main point is that if you change what kind of service you expect to get, you should also expect to pay for it.
I provide basic $20/mo. service for users. Users, on the average, are online about 10% of the time. My margins are fine. However if I'm going to provide service for a server, this is a completely different beast! Servers don't sleep, eat, leave the house, etc. like people do. If they are connected 24/7, (dialup) then I've got a $40 direct cost, and plenty of indirect ones as well. The margins aren't just thin, they're non-existant!
I'd be happy to rewrite my service agreement for anyone willing to pay for the service that they will receive.
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