Archive of UserLand's first discussion group, started October 5, 1998.
Re: Email to Michael Dell
Author: Dave Winer Posted: 5/12/1999; 10:55:44 AM Topic: Bad experience with Dell service Msg #: 6111 (In response to 6008) Prev/Next: 6110 / 6112
Update.. The computer came back, and as I suspected, it still has the same problem it had when we sent it back.
My email to Michael Dell was effective insofar as it got me a response from someone in their Executive Support department, offering a $300 credit and three free deliveries.
However I still don't have a working laptop, and now it's 442 hours.
I'm considering buying a ThinkPad and sending the bill to Dell.
There are responses to this message:
- Re: Email to Michael Dell, Richard Winchell, 5/12/1999; 6:59:50 PM
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